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- Matt is always available to deal with any problem, and has done several times over the last 6 months, he has been patient and managed to get me a deal for the software that
enabled the company to progress this installation. Monica is the best trainer and onsite support I have ever had the pleasure to meet, works past midnight most nights,
works through lunches, and offers solutions to problems before we have a problem. I have worked for many Hotels such as 5* Lowry, Moat house Hotels, Belfry House Hotel
etc and have been through this process many times but never had the confidence and efficiencies in the installation that Monica provided. A real gem to your company *****
I have already booked Monica to return for refresher training in two months time.
- David Delaney -The Waterside Hotel & Galleon Leisure Club
- Ernesto Molina was a fabulous trainer. He listened to our needs, made suggestions, sought to understand our policies and procedures and explained how the new system would handle the new procedures, he went the extra mile to ensure everything was taken care of each and every day during the entire process. He was professional with our staff and guests. He can be commended for the great job he did. Thanks Ernesto. Michelle Campbell & Shane Price although they were only with us a few days, we thoroughly enjoyed with them and appreciated their support.
- Leila Neilson - University Inn & Conference Center – Utah
- Brett trained our staff when we first started with Epitome. I liked the way he explained things so much that when it came time for me to receive additional training for my promotion I requested Brett,if possible. I was told at first that he wasn't available, but then Todd Capone called me personally to inform me that he was available. Todd could have just e-mailed me, but instead took the time to call, that means a lot. I was so relieved because I already felt comfortable with Brett's training style. Not only did Brett better prepare me for my new position, but he provided me additional materials (training handouts, user manuals) that I have already found useful.
- Ryan Prem, Edison Hotel
- Brett Sawyer has done an outstanding job for us. He worked very hard on this and was always around for help. We have now had three software installations from your company and they have all been very good. This is the reason we keep coming back. There were three other systems that had all the options we needed and were less expensive but we stayed with you all. Please pass on to Brett's superiors that he did a great job. If you support is as good as the installation...we will be in good hands. Give Brett a raise.....he speaks highly of your product and was able to deliver solid and basic training.
- Lawrence Lamb, Pompano Beach Club
- I have worked with quite a number of systems and solutions providers over 18 or so years in the IT world, and the people at Softbrands and HIS before them, are all top notch. Pre sales, contract, scheduling, implementation, training, post sales, it's smooth, seamless and the product and service among the best I've encountered.
- Tim Stewart, Northwoods Resort and Conference Center
- "Having an on-line help service is of a great benefit to us. We are located in the Pilbara and operate a very busy 500+ room Motel predominately looking after the Resource Sector. Unlike most service Centres that operate on EST we have been able to troubleshoot at odd hours and receive the help that we need. The response time for Softbrands is great and the Customer Service excellent.
Our Site has now won 3 ipods by logging on and using the service Softbrands supplies. And all of our questions and queries have been answered! Brilliant!!"
- Fiona Chalmers and Tammy Robinson of the Peninsula Palms in WA Australia
- First of all the Customer Center is looking good, I think its great the way you can search through previously recorded incidents!
- Steve Bowe, Thornton Hall Hotel
- Since speaking to Sallie and your New Internet Based Customer Centre, I have found the turn around time to be much less than previously. I had an instance last week when the turn around time was only 15 minutes, that's good service from your support centre.
- Nelson Rodrigues, Managing Director Best Western Cape Suites Hotel & The Stellenbosch Hotel
- “Since we have Customer Support Center, we can directly submit our problem and got quick answer. Please give more FAQ in website.”
- Nusa Dua Hotel
- The accounts I talk to find the Customer Center to be a great addition to our support offerings.They find it be a valuable tool that is easy to use.
- Jody Goetz, SoftBrands Sales
- Today is my first day viewing this and I'm very impressed.
- Cindy Stockford, Riverside Inn
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